The Innovation Risk mobile app is exciting and will enhance the beneficiaries’ experience with Innovation Risk. There are several exciting functions, packaged into a very smart little app to ensure client service excellence!
Beneficiaries will be able to submit and store important information about themselves or their family to access in an emergency.
Additional cover can be adjusted via the app and beneficiaries can include photographs, capture relevant data about a vehicle for assessment and add their own descriptions for example.
The built-in panic button can be pushed in case of an emergency. The panic button will send an alert into the call centre to “call back” the beneficiary and arrange immediate assistance.
Functionality is built-in to lodge a notification of incident to expedite a claim with step-by-step assistance. Beneficiaries will also be prompted to take the required photo evidence at the scene and these photos will be date and time stamped to keep a proper audit trail and enable Innovation Risk to expedite the processing of the claim.
Beneficiaries will be able to access Innovation Risk suite of customised assistance and emergency services via the app with content that explains what they are covered for prior to calling the call centre. Recommendations can be made to friends about our products and services.
There is an area within the app where Beneficiaries can do a full pre-inspection for their insured items. They will be able to take photos and the full pre-inspection detail will be sent through to Innovation Risk via email to assess and so much more!